Shipping & Returns

All orders will be delivered via Parcelhub, and you will receive an email with a tracking number and an estimated delivery date once the shipment is made.If you order items directly from the PDF catalogues included, for certain brands, the shipping will take between 15 and 20 working days. We deliver to the United Kingdom (England, Wales and Northern Ireland), British Overseas Territories and the rest of the world. We do not deliver to the European Union. You can find more information about the shipping company by clicking here. The provided timescale is an estimate only. While the majority of shipments will arrive before or within the estimated dates, delays are occasionally unavoidable.

Postage cost UK:

→ £15 on all orders up to £40 

→ free for any order over £40

In the unlikely event that the merchandise arrives to you damaged or faulty, you can return it and we will refund or replace it for you. The first step is to notify us within 48 hours of receiving the package, and then send it back to us. You can complete the form via the following link. Returns must be sent in the original packaging, which must be accepted by our company beforehand.
If the item becomes faulty within 21 days of purchase, you can return it (in its original packaging) and our team will assess whether it has been misused. Once confirmed, we will replace the item. Before processing a refund, our team will first verify the product's fault.
We will only issue a refund for the order when it is accompanied by the original postage receipt.
If you cancel your order and it has already been dispatched, you will need to return it at your own cost, in its original and sealed packaging, as soon as you receive it.
If you cancel your order before we've shipped it and you have a valid reason, we'll refund the full amount. However, for unjustified reasons, we reserve the right to apply a cancellation fee. The cancellation fee will be determined based on the payment method or type of card used for the purchase.

Bank transfer

If you wish to make a payment for an order via bank transfer, you can do so by sending the payment to the bank account provided below:

Bank sort-code: 23-14-70
Bank account number: 92179967
Bank account holder name: AGEO WHOLESALE UK LIMITED
Bank society name: TransferWise Ltd.

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