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Citadel Nieto Joker



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Shipping & Returns

All orders will be delivered via Delsol, and you'll receive yours in 2 working days from dispatch. If you order items directly from the PDF catalogues you'll find inside some brands the shipping will take 7 working days. We only deliver to the United Kingdom (England, Scotland, Wales and Northern Ireland). You can get more information about the shipping company by clicking here.The timescale provided is estimated only. Although the majority of shipments will arrive prior to or within the estimated dates, delays are occasionally inevitable.

With brand like Luis Vergara the delivery will be between 1 and 2 months, the pieces are custom made and handmade.

Postage cost:

→ £4 on all orders up to £75 

→ free for any order over £75

In the unlikely case the merchandise arrives to you damaged or faulty, you can return it and we will refund or replace it for you. The first thing you need to do is notify us within 48 hours of receiving the package, and then send it back to us. Returns must be sent in the original packaging.
Also if it becomes faulty within 21 days of purchase you can also return the goods (in the original package) and our team will make sure they weren't misused. After that we will replace your item.
In order to refund the product our team will first make sure it is actually faulty. We will only refund the order when sent with the original postage receipt.
If you cancel your order and it has already been shipped, you'll need to return it at your own expense, in the original package and sealed, as soon as you receive it.

Bank transfer

In case you want to pay an order through a bank transfer you can make it if you pay to the bank account which appears below:

Bank sort-code: 09-01-28
Bank account number: 85820804
Bank account holder name: AEGO WHOLESALE UK LIMITED
Bank society name: Santander business banking

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